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Branch Manager (Ref: KSH/BR-BM/WB) |
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Responsibilities: |
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Implement business plans so as to achieve pre-set branch profit objectives |
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Exercise credit assessment with prescribed limit of lending authority |
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Manage branch staff to provide high quality of services to customers |
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Ensure all daily transactions are complied with the Bank's policies and procedures |
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Requirements: |
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University degree in Business Administration or related disciplines |
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Minimum 7 years' banking experience |
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Must possess solid branch management experience |
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Good connection with local markets with proven track record of success in business achievement |
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Business Officer (Ref: TBS/BR-BO/WB) |
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Responsibilities: |
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Manage and develop portfolio of commercial banking accounts focusing on trade finance |
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Assist in achieving revenue targets and other targets through branch network |
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Prepare credit proposals and other loans documents |
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Conduct regular credit reviews and monitor credit quality of the portfolio |
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Build and maintain good relationship with customers |
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Requirements: |
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University degree in any disciplines, preferably major in Business, Finance or Marketing |
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Minimum 2 years' banking experience in Corporate/Commercial/SME Banking |
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Pass in IIQE and HKSI Licensing Examinations is an advantage |
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Good knowledge of credit analysis is a must |
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Independent and able to work under pressure |
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Proficiency in both written and spoken English, Chinese and Putonghua |
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Customer Service Officer (Ref: TBS/BR-CSO/WB) |
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Responsibilities: |
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Promote full range of retail products to customers |
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Prospect new businesses and maintain long-term relationship with customers |
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Provide quality services to customers and satisfy their changing financial needs |
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Requirements: |
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University degree in any disciplines, preferably major in Business, Finance or Marketing |
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Minimum 3 years' banking experience in selling investment, insurance and various retail products |
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Pass in IIQE and HKSI Licensing Examinations |
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Excellent customer service and interpersonal skills |
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Strong self-motivation and ability to work under pressure |
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Proficiency in both written and spoken English, Chinese and Putonghua |
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Product Development Officer (Ref: LYL/PMD-PDO/WB) |
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Responsibilities: |
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Assist in conducting market survey and preparing user requirements for new service and product |
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Participate in User Acceptance Test and produce analytical evaluations on the performance of new product development |
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Requirements: |
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University degree in business related disciplines |
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Minimum 1 year's banking experience with knowledge of retail products |
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Detail-minded, hard working and willing to learn |
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Good PC skills with knowledge of HTML programming |
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Wealth Management Officer (Ref: TBS/BR-WMO/WB) |
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Responsibilities: |
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Promote full range of banking and investment products to customers |
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Prospect new businesses and maintain long-term relationship with customers |
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Handle investment enquiries from customers |
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Provide quality services to customers and satisfy their financial needs |
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Requirements: |
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University degree in any disciplines, preferably major in Business, Finance or Marketing |
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Minimum 3 years' banking experience in selling retail products especially in investment area |
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Preferably with CFA, CFP or CFMP professional qualifications |
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Pass in IIQE and HKSI Licensing Examinations |
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Excellent customer service and interpersonal skills |
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Strong self-motivation and ability to work under pressure |
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Proficiency in both written and spoken English, Chinese and Putonghua |
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Customer Service Representative -ebanking (Ref: LYL/PMD-CSR/WB) |
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Responsibilities: |
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Provide quality general phone banking services to Credit Card customers |
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Prepare daily and monthly customer inquiry report |
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Perform account maintenance |
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Provide clerical support as required |
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Requirements: |
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F.5 full certificate |
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Minimum 2-3 years' customer service experience in banking industry |
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Good communication and interpersonal skills |
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Detail-minded, self-motivated and independent |
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Good PC skills |
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Desk Dealer (Ref: LYL/BR-DD/WB) |
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Responsibilities: |
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Execute securities transactions for customers in branch or call centre |
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Handle customer enquiry related to securities service |
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Responsible of matching daily transaction records |
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Requirements: |
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F.5 full certificate or above |
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Minimum 1 year's relevant experience in banking industry |
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Pass in HKSI Licensing Examination Papers 1, 7 & 8 |
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Detail-minded and customer-oriented |
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Independent and able to work under pressure |
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Excellent communication and listening skills |
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Proficiency in both written and spoken English, Chinese and Putonghua is an advantage |
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Teller (Ref: LYL/BR-T/WB) |
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Responsibilities: |
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Handle counter transactions and cross-sell banking products |
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Requirements: |
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F.5 full certificate, with pass in IIQE Licensing Examinations is an advantage |
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Minimum 1 year's teller experience is a must |
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Good communication and interpersonal skills |
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Detail-minded, customer-oriented and proactive |
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Part-Time Clerk - Complaint Handling (Ref: LYL/PMD-CCH/WB) |
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Responsibilities: |
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Handle customers’ phone/written enquiries and complaints |
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Coordinate with other business units to resolve complaint cases |
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Prepare monthly complaint report |
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Provide administrative support and data entry as required |
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Requirements: |
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F.7 or above |
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Minimum 2-3 years’ relevant experience preferably in customer service of banking industry |
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Good knowledge of general banking products, services and operations is an advantage |
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Good communication and problem solving skills |
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Responsible, customer-oriented and self-motivated |
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Good PC skills, fast and accurate typing |
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